
There's an old Jewish joke: "If two Jews were shipwrecked on a desert island they'd have to build three synagogues. One for each of them to worship in their own way, and a third that neither would be seen dead in."
Just recently I have again come across the phenomena of grudge bearing about a particular church.
I first came across this nearly a quarter of a century ago when I noticed that a local preacher lived next door to one of our circuit's Methodist churches. "That's handy", I said, "not far to walk." Her response surprised me "I will never set foot in that place again". As far as I know, she never did.
Now as people grow, move home, have families, and so on, its natural that they move church. Different churches cater for slightly different congregations.
I can also understand that some will leave a church because they fall out with a particular Minister or individual. But Ministers, especially Methodists move on, and any single church is always larger than one individual.
What I find puzzling is that some former members of a church can have a view that verges on hatred, certainly of contempt, for those that remain in the congregation.
I know of one case where a man felt he had been racially abused by the Minister sometime in the 1960s. Absolutely no one who was a member of that church then is still in membership, in fact most are dead. No amount of reassurance will get him to cross the threshold.
What I find disturbing is when former members of a Church to which they were welcomed and in which they were loved, can develop such bitterness and anger that they actively brief others against that particular body of believers.
As a post-graduate marketing student we were warned about
cognitive dissonance. Yes you may be able to sell a product or service, but if the customer feels that it hasn't lived up to expectations or the seller's claims then the customer gets distinctly unhappy. The higher the price, the greater the commitment, the greater level of cognitive dissonance.
A lot of customer experience research suggests that a happy and satisfied customer will tell at least two people how pleased they were with the product or service.
About 10% of unhappy customers will tell at least five others, about 80% will tell up to 10, the remaining 10% will tell an infinate number of people about their negative experience.
Now Church membership is often a "high value" purchase. When we join a church, especially if it coincides with a growth in ort faith, we are investing a great deal in a particular body of believers. We may invest up to a tenth of our income, a great deal of time, sometimes even status and earning potential.
So when we begin to feel uncomfortable in a church, especially if we have been committed enough to hold office and get involved in the inevitable church politics, we feel particularly hurt and angry.
If we get to the tipping point of actually leaving, together with the disruption to personal habits, friendship groups, and so on, we have a very high level of cognitive dissonance.
There seems to be two issues here: firstly how should the person leaving behave? Secondly how should the church react?
We have elaborate ceremonies and procedures for those joining a church, but little thought seems to be given for the process of departure. I know of several people who have simply stopped attending a church, sometimes even supported by a letter of resignation, and then never heard again from the Minister or congregation unless they bump into someone from the church in Tescos.
Those leaving a body of believers need to have the capacity to pray and ask for God's guidance. If we once felt called to a certain body, does God actually change His mind? In other words we shouldn't move
from a church, but move
to a new situation.
And when we do move, we need to ask ourselves "have I really left the problems behind"? Are we simply taking the problems from Church A to Church B and see the process start all over again? And as we leave, we need to be careful that our letters of resignation, what we say about the church we leave are based on love, not spite, contempt nor sarcasm.
Above all we need to recognise that those who stay behind may be having the same problems as you - particularly for example if the Connexion has stationed a batty Minister there - but facing them in a different way. Talking down the church to all and sundry is not helpful to those who choose to remain.
Leavers also need the insight to understand that churches change. I occasionally meet people who left our church twenty years ago over some long forgotten issue speaking with great authority about where we are going wrong. Thanks, but we can do without the advice: time has moved on.
How should a church handle those leaving? Firstly people shouldn't leave and feel that no one cares. Their contribution to the church should be recognised and celebrated, perhaps even by a small gift depending on the sensitivities involved. We should rejoice that they are moving to a new situation, especially if we accept that they are answering the call of God.
I work in a variety of employment situations. I find it helpful, in all circumstances both good and bad, to have an "exit interview". Certainly as an employer I have found these invaluable. When people are "demob happy" they can often cast a light on situations that may not otherwise have come to light. Going back to my marketing theory - the customer who takes the trouble to complain is often the most valuable customer.
However if we discover that our leavers are just leaving, going nowhere, then the church must retain a pastoral responsibility for them. This does not mean harassing them back into attendance but contacting them and encouraging them to find a new church, possibly even putting them in touch with somewhere or someone more suitable. Falling out with a church should not mean falling out with God.
Former members can be a resource. Setting up a page on Friends Reunited or Facebook, combined with an occasional newsletter can be very cost effective way of retaining long term contact. Even those who leave with a burden will inevitably have good memories and friends with which they would want to connect.
If we find we are the destination church we should handle with care.
It is very flattering to be told that you are not like the Reverend So-and-so up the road who doesn't listen to the congregation/isn't a great Bible teacher/is too fundamentalist/etc/etc, but we need to see and understand those comments in context. Even listening to gossip from ex-members of another church can be destructive by giving it credibility. We should always question whether the problems from the church down the road may be portable to the new situation.
Over the last ten years I have been in a church where I have been very ill at ease with a number of factors. However we felt that this was our calling and continued in membership. What has made it particularly difficult has been to find that others, no longer connected to the church, were briefing against us. If people can't say a good thing about a church, it is best that they say nothing. If they have something to say, they should say it privately to the leadership. They certainly should not make negative comments about a church with which they have lost any meaningful contact.